Effective Date: 20-04-2025
Website: https://awariherbals.in
At Awari Herbals, we are committed to delivering your herbal goodness as quickly and safely as possible. This Shipping Policy outlines how we process, dispatch, and deliver your orders.
📦 Order Processing Time
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- During high-demand periods (sales, festivals, etc.), processing may take longer.
🚛 Delivery Time & Estimates
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Other Urban Areas | 5–7 business days |
| Rural/Remote Areas | 7–10 business days |
Please note: Delays may occur due to weather, courier partner issues, or unforeseen circumstances.
💸 Shipping Charges
- We offer Free Shipping on all prepaid orders above ₹499.
- A nominal shipping charge of ₹50 may apply on orders below ₹499.
- COD (Cash on Delivery), if available, may carry an extra charge (₹30–₹50).
📍 Tracking Your Order
Once your order is shipped, you will receive:
- An email/SMS with the tracking number
- A link to track your order in real-time
If you haven’t received your tracking ID within 48 hours of placing your order, contact us at support@awariherbals.in.
❌ Undelivered / Missed Deliveries
- If the courier attempts delivery and you’re unavailable, they will usually retry 1–2 times.
- Orders returned to us due to failed delivery attempts may incur re-shipping charges.
🌍 Serviceable Locations
- We currently deliver across India.
- International shipping is not yet available, but we’re working on it!
📦 Damaged or Missing Items
If your package is:
- Damaged in transit
- Items are missing or tampered with
Please email us within 24 hours of receiving the order with photos and your order ID:
📧 support@awariherbals.in
We will investigate and take appropriate action.
🤝 Need Help?
We’re always here for you!
📧 Email: support@awariherbals.in
📍 Address: Nagpur
Awari Herbals reserves the right to amend this policy at any time. For major changes, we’ll notify customers via email or a website update.